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Shop Policy

   

Returns & exchanges

I gladly accept returns, exchanges, and cancellations

Contact me within: 7 days of delivery

Ship items back within: 14 days of delivery

Request a cancellation within: 1 hour of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

· Custom or personalized orders


Returns and exchange details

If you are not satisfied with your purchase, please notify me within a week of receipt of item. Please return item- at your expense for postage- and when I have received the item undamaged, I will be happy to refund your original purchase price minus shipping charges. I will replace the item as quickly as possible if you prefer.  Please note that everything I make is one of a kind, not manufactured.  Although I can closely match most times for additional orders, I cannot guarantee that the clay or glaze is still available.  
 

Although I use glazes which are sold as safe for food, (unless noted), I make no guarantee of their food safety. I do believe they are completely safe for food, as I use them all the time with my own family. I shall not be held liable should they ever be found to not be food safe. If that ever is an issue, I would be happy to replace your piece with a comparable piece, one upon the return of the original- (postage at your expense).
 

Questions about your order?

Please contact me if you have any problems with your order. jadasclay@hotmail.com     (520) 870-0823


Shipping policies

I most commonly ship via usps- priority mail...insured if appropriate. If something is larger or heavier, I often go with UPS. I typically tell the carrier to leave the box if there is no answer. If you require a speedy delivery or signature for delivery, an extra fee will apply to cover the surcharge to me.
 

My packaging is generally very, very padded and secure. I try to wrap my pieces with the worst package handlers in mind!   

When ordering multiple items I will try my best to package together and refund the balance less my packing materials.    


 

PLEASE let me know if the shipment is going to a gift recipient- and check to make sure their address is correct! Also, if you can shoot me a message to point out that it is a gift- that would be great. I would not put in a receipt, but just a shipping invoice instead. I normally will let the USPS carrier know that they can leave the parcel if there is no response- so let me know if you would like otherwise.
 

I estimate my shipping costs to the best of my ability, because I estimate the weight I anticipate the item will be once it is packed. Please be assured, I am not trying to overcharge on shipping; most items will ship USPS Priority Mail. I do my best to cover the shipping costs to most places in the US. Occasionally, I lose money shipping long. Shipping costs also cover the cost of my packaging supplies. If you are concerned about shipping costs, please contact me with your address before you make a purchase.

Additional policies

Ceramic items should NEVER be placed over an open flame, burner, or other heat source.
 

Stoneware should only be placed in a cold oven, while FULL of food or liquid, then heated to the desire temperature. Do not attempt to microwave or place in oven if it is not full. Uneven heating may result, creating cracks, or leaking, resulting in danger to the user. I shall not be held liable for consequences, seen or unforseen from such things such as cracking, or breakage from heating.